MARICO: Together towards success in Q4 2024
On October 5th, 2024, Marico successfully held the Q4 planning meeting with enthusiastic participation from members across various departments, including colleagues from the Hai Phong service station. This was not just an opportunity to review the achievements of Q3, but also a crucial moment for us to look forward to, aiming to complete 2024’s objectives and bring maximum value to our customers.
Reflecting on Q3 – Strengthening the foundation
The meeting provided a chance for all of Marico to reflect on the results achieved in Q3 and extract valuable lessons learned. In the highly competitive maritime equipment market, thoroughly reviewing past performances is key to ensuring sustainable growth.
We conducted a comprehensive assessment of our results compared to the set objectives, identifying areas that need improvement to ensure greater efficiency in Q4. With clear and transparent commitments at every step, Marico remains focused on optimizing processes and improving service quality to provide the best solutions for our customers.
Optimizing processes – Swiftly meeting customer needs
The effectiveness of internal processes is crucial to Marico’s strong development in the maritime equipment sector. The Q4 planning session was an opportunity for us to review and reassess all processes. The experiences gained from Q3 were thoroughly discussed, aiming to improve efficiency, swiftly meet market demands, and enhance customer satisfaction.
Departments proposed specific solutions to optimize workflows, ensuring synchronization between teams. These improvements not only help Marico operate more efficiently but also ensure that customers receive high-quality products and services, from reducing delivery times to increasing professionalism in customer support and guaranteeing that products always meet the highest standards.
Cohesion and coordination between departments
One of the highlights of this planning session was the spirit of cooperation and close coordination between departments. At Marico, we highly value the connection and mutual support between units to ensure smooth operations. The meeting was not only an opportunity for departments to share their achievements but also a chance to gain a deeper understanding of each other’s workflows, thereby enhancing seamless coordination.
The mini-games organized during the planning session were specifically designed to blend relaxation with team bonding. Through these activities, employees not only had a chance to unwind but also reviewed product knowledge and work processes. This ensures smooth collaboration across departments, which is essential for coordinated efforts moving forward.
Understanding the specific processes of each department not only helps Marico maintain a smooth supply chain and customer service but is also particularly crucial for executing complex projects that require synchronized efforts from production to delivery and customer care.
Committed to enhancing customer service quality
Customers are always at the center of everything Marico does. Every plan and strategy we implement is aimed at delivering the highest quality products and services. We continually learn, improve, and invest in technology to provide optimal solutions for our customers.
In this planning session, solutions to improve service quality were thoroughly discussed, from reducing response times and quickly resolving customer issues to providing in-depth consultations to help customers make informed decisions. Marico is committed to accompanying our customers not just during the purchasing process, but also afterward with professional and attentive after-sales service.
Q4 Strategy – Accelerating towards success
Q4 is the final stretch of 2024, and it is a crucial time for Marico to meet the major goals set for the year and fulfill commitments to our customers. During the planning session, clear objectives were outlined, and specific responsibilities were assigned to each department to ensure that all actions are aligned with the overall goal.
Marico’s entire effort in Q4 will focus on maximizing benefits for customers. We will continuously improve operational efficiency, from production to customer support, ensuring that customers receive the quickest and best solutions. Q4 is not just a time for Marico to meet internal targets, but also an opportunity to build trust and enhance the customer experience.
